RayGrahamlogoThe Ray Graham Association will be at our Fifth Annual Job Fair on August 23 at the Odeum at Villa Park. They are looking to fill multiple positions such as Direct Support Professional staff, CILA QIDP and Service Facilitator.

The Ray Graham Association serves nearly 2,000 children and adults with primarily intellectual and developmental disabilities and their families throughout DuPage County and the surrounding area. Their mission is to empower people living with disabilities to lead strong and independent lives.

This amazing organiation provides a broad array of educational, vocational, community, respite, early intervention, recreational, home-based and residential programs and services to find just the right way to empower each of the amazing, gifted individuals we serve. Click here for more information about Ray Graham.

Below is a job description for the Service Facilitator.

Interested in a new job or different career path? Please click here to register for the job fair.


Job Title:    QIDP (Service Facilitator) /Home Based Services
Program:     Community and Family Supports    Status:        Non-Exempt   
Supervisor:    Family Support Administrator        Location:    Hanson Center
Schedule:    Generally hours are Monday-Friday from 8:00 to 4:30pm.  Some evenings and weekends will be required based on assigned duties or individual needs.


The primary purpose of the QIDP (Service Facilitator) is to provide service facilitation to individuals and families in the Home Based Services program. The QIDP (Service Facilitator) is responsible for developing and overseeing the implementation of the Individual Support Plan for approximately 40-45 individuals served. This position works collaboratively across agency programs and with external service providers to promote the deliver of quality services to people served.  The QIDP supports individuals and families to connect with community resources that promote the facilitation of personal outcome measures.  The QIDP is expected to uphold the Mission & Values of the Association.

Job Duty 1:    Agency mission, values, policies and procedures are promoted and upheld
Primary Areas of Responsibility:    
1.    Interactions with individuals and fellow RGA staff reflect the agency's mission and values
2.    Conduct, communication and decision-making reflects respect for the organization, integrity and professionalism, and is consistent with agency mission and values
3.    Interactions with individuals and fellow RGA staff are supportive and respectful
4.    Information shared in the review of any agency matters, incidents or reports demonstrates cooperation, honesty and full factual disclosure
5.    Agency policies, procedures and established practices are followed.

Job Duty 2:    Develops and monitors the implementation of Individual Support Plans and Person Centered Plans.
Primary Areas of Responsibility:
1.    Individual Support Plans (ISP), including measurable goals and objectives, are developed through input from the person served their family, and other team members.  
2.    Person Centered Plans are developed with people served and based on desired Personal Outcome Measures.
3.    Works collaboratively with providers of direct services to creative positive behavior strategies and plans as needed.
4.    Completes all necessary assessments according to agency guidelines and regulatory requirements.
5.    Ensures timely, effective, and documented response to issues or recommendations presented by other team members or external providers.
6.    Maintains frequent and positive communication with all team members.  Shares information in accordance with confidentiality guidelines and in such a manner that promotes the dignity and respect of people served.
7.    Visits the individual and family in their home or other designated location at least 6 times per year.
8.    Coordinates and facilitates the implementation of services and supports outlined the person plan, including program observation and periodic review of data.
9.    Provides training to Direct Support Staff and other QIDP staff as needed.

Job Duty 3:    Maintains all clinical and billing related documentation as required by program standards, licensing entities, and agency policy.    
Primary Areas of Responsibility:                            
1.    Adheres to timelines for the completion and review of Individual Support Plans and Person Centered Plans, and necessary assessments.  Ensures that documents contain complete, current, and accurate information.
2.    Monthly contact with individuals and their families, as well as other community provides supporting the individual, are recorded using the approved agency format.
3.    Monthly billing summaries are completed based on direct/indirect contact hours and submitted to Family Support Administrator by the designated deadline via RGA Database.
4.    Completes Service Agreements and Service Authorizations according to DHS standards.
5.    Ensures that virtual files are complete and meet the expectation of RGA and regulatory entities, including the adherence to confidentiality policy.

Job Duty 4:    Facilitates the connection of individuals and families to community resources that support the achievement of personal goals            
Primary Areas of Responsibility:        
1.    Supports individuals and families to learn about area providers and resources available, in which they may choose to purchase services through the Home Based Serviced program.
2.    Facilitates connection to resources by arranging Program tours at RGA and access to other providers within the community as necessary.
3.    Ensures that people have adequate choices when selecting services.
4.    Assists individuals and families to problem solve concerns with other providers of services, including billing and funding concerns.
Job Duty 5:    Ensures the safety, health, and wellbeing of people with disabilities.
Primary Areas of Responsibility:        
1.    Conducts necessary evaluations and follow up of incidents and injuries according to established procedure and policy.
2.    Communicates pertinent and timely information to other team members.
3.    Responds to emergencies / crisis following agency policy and procedure.
4.    Supports people to connect with community services so that they receive health services that promote the best possible physical and mental health in a timely manner.
5.    Convenes and facilitates special team meetings to immediately address issues as warranted.

Position Requirements

Education/Certification (required):   
High School Diploma/GED    
Bachelors Degree    
Qualified Human Services Professional    
Valid Drivers License    
Certification/Licensure:  Must successfully complete CANTS, LEADS and State Police checks.                   
Other (Specify):  Must successfully complete all training as required by Program within timeframe established by Association.


Previous Direct Support Job Experience – Min. 1 Year    
Previous Direct Support Job Experience – 2-3 Years        
Previous QIDP Experience


Sitting or prolonged standing        
Computer skills - Microsoft Office, Excel, Power Point    
Excellent written and oral communication skills    
Work autonomously and productively    
Problem solver, team member and sound judgment        
Lifting 75 pounds        
Working with arms over the shoulders                    
Carrying 75 pounds        
Basic Computer Skills        
Read and understand written information        
A car available during work hours and ability to drive        
Clear and Valid Illinois Drivers License w/ ability to be insured by RGA     


Against CostShift Button r2

Petition: Do Not Tax Retirement Income

NewLaws cover4

OHareNoiseButton 2



Welcome to the official website of Senator Tom Cullerton. Please fill out our contact form to contact Senator Cullerton directly or you may call either of our offices. We look forward to hearing from you.

District Office
338 S. Ardmore Ave.
Villa Park, IL 60181
P: (630) 903-6662
F: (630) 903-6643

Springfield Office
122 Capitol Building
Springfield, IL 62706
P: (217) 782-9463